Berschauer Group Inc Email Setup & Support

New Berschauer Email Setup

Email and user/passwords were sent by email this week to all @berschauergroup.com users.

Download the general setup information again from: Berschauer Group – Email Migration April 2021 – General Setup Information for Employees

If you need user/pass information, email help@southsounddigital.com with your full name, cell# and @berschauergroup.com email address or text 3605292666.

Getting more help

• Email help@southsounddigital.com
• If urgent, call 360 529 2666, leave a message if it goes to voicemail
• Drop in to the Berschauer Group Tumwater Office 0900-1200 on Monday April 12.

More FAQs, Tips & Tricks

Email Client Setup (Outlook, Apple Mail etc)

When I add the new account username & password, it says it has ‘autodiscovered’ the rest of the settings.  Is that good?

Sometimes.

Based on your username and password your computer sometimes guesses the rest of the account info (like the name of the incoming server, port, outgoing server name etc.).

Sometimes this information is correct, so you might want to try it firsttime and see if it works.

If it doesn’t work then try it again and be sure to change everything to match the details we have given you.  And be exact with port# and server names. For example a server called mail.berschauergroup.com is not the same as berschauergroup.com .

SSL/TLS, None, OATH2 or …?

Some email clients will ask you what the type of authentication to use.  Usually you want to choose SSL/TLS.

Webmail Setup

Where are my folders?

When you first login after the migration, your old webmail folders might be hidden.  To make them visible;

1. Login to webmail
2. Click on the settings cogwheel
3. Click on Folders
4. In the next column, switch on all the folders you want visible

Composing new mail – changing from default (plain text) to nicer HTML

If you use webmail and want to write new mail in HTML rather than plain text;

1. Login to webmail
2. Click on the settings cog
3. Preferences > Composing Messages
4. Select one of the HTML options from the “Compose HTML messages” drop down

Setting the TimeZone

If you send using webmail and the timestamp is wrong when you look at items you’ve sent (e.g. you know you sent an email at 11am, but it says 7pm in your Sent items folder) then you should change your Timezone setting;

1. Login to your webmail
2. Click on the settings cog
3. Click Preferences > User Interface > Timezone
4. Change to the local timezone (America/Los Angeles)

Contacts

We don’t think many people do, but if you use webmail contacts and wish to import the Berschauer global address book;

1. Download this zipped addressbook file to your computer
2. Open zip file and locate the .VCF file inside
3. Login to your new webmail
4. Select Contacts
5. Choose “Import” and upload the .vcf file (not the zipped file)
6. You can then create groups and drag & drop contacts to organize them if you like.
7. Repeat the process to import other contact files you downloaded from your account before the switch over.  If you have problems with .csv then convert to .vcf or contact us to do that (help@southsounddigital.com).

Webmail Signature Block

If you use webmail to send email, you should setup a standard Berschauer signature block;

1. Log in to your new webmail account
2. Click on Settings > Identities > {yourname}@berschauergroup.com
3. You should see your Settings & Signature
4. In the Signature block, click on the image icon (switches from plain text to HTML mode)
5. Click on the <> Source Code button
6. Copy/paste the code below into the new Source Code dialog box, click ok.
7. Edit the name & details to your own
8. Save
9. At this stage your signature is done.  But you can find more options on how emails appear in Settings > Preferences > Composing Messages .  We recommend using Helvetica 10pt and switching “Force standard separator in signatures” to OFF.

Signature Source Code

Be careful to only copy/paste the code below into the source code dialog box in the webmail screen.